The Add to News Explorer share extension can be found in the Share menu of Safari and other compatible apps.
On macOS, make sure you have started the latest version of News Exporer at least one time, otherwise macOS isn't aware of the existence of the Add to News Explorer share extension. Also make sure you don't have other editions or versions of News Explorer on you Mac.
If you use multiple devices with News Explorer, then the first device must have uploaded all changes to iCloud, before you may expect to see the changes on a second or any other device. Uploading changes to iCloud happens immediately after each status mutation, unless your internet connection is offline. In that case, the unsaved changes are uploaded as part of a periodical sync session, as soon as you're back online.
If you switch from device A to device B, then device B must first perform a sync session to retrieve data from device A. If you start the app, it will sync automatically after a few seconds. But if the app is already started (which is often the case on iOS devices), then it may sometimes be necessary to start a manual sync. To do this, click on the Refresh icon on the bottom toolbar of the subscriptions list (macOS) or pull down the subscription list until an activity indicator keeps spinning (iOS).
Please keep in mind that when device B syncs, it also downloads new feed data. As a result, the unread count maybe higher then device A. To compare the unread counts of two devices, you may need to run multiple sync sessions on all devices until all devices are in sync with each other and all current feed data has been downloaded.
The following tips will reduce the time needed to sync via iCloud:
To resync one feed with iCloud:
To resync all feeds with iCloud:
First, make sure that the following conditions are met:
The frequency of background updates is determined by iOS and depends on the settings of the app, availability of a reliable network connection, battery level, usage history of the app compared to other apps and other factors only known by Apple. Apps that are used often get more time from iOS for background app refreshes than less used apps.
Please take note that the Background App Refresh of News Explorer only concerns the downloading of new articles and the generation of related local notifications. It does not perform a complete sync with iCloud, because this doesn't fit within the allowed 30 seconds timeframe of Apple for Background App Refresh support.
If you still doesn't see any sign of Background App Refresh, like new news articles or notifications, then you should try the following:
Make sure that the following conditions are met:
If you prefer to have one notification for each new article, then you should consider to set setting 'Summarize notifications' to a higher value.
Notification are generated by your macOS or iOS device, initiated by News Explorer. To adjust or disable notifications you must therefore change settings on system level.
First, make sure you understand the basics of syncing with News Explorer as explained in 'How to use the iCloud sync feature?' in this FAQ. Always perform one or more manual sync sessions on all your devices before concluding that unread counts for feeds are out of sync.
Devices can sometimes go out of sync, for example when incorrect settings are used on one of the devices, or when a RSS feed subscription has been deleted and immediately re-added to the same device without sycning with the other devices.
Perform the following steps when a feed subscription shows different unread counts on your devices:
Follow these steps if you want to resync all subscriptions:
If none of the steps listed above works, then it can help to close News Explorer, delete the local database and start a fresh resync based on the data in iCloud:
To install the Mac App Store version, you need to delete the trial version first.
Please follow these steps:
If you have used or started the trial version since your last login on your Mac, then first restart your Mac before you start using the freshly installed App Store version.
Yes, you can!
If you have purchased News Explorer from the Mac App Store or from the App Store on iOS, then the store will automatically propose to download the latest compatible version of News Explorer if you use a device that's not compatible with the latest version of News Explorer.
Version 1.6.1 is the latest compatible version of News Explorer for OS X 10.11 and iOS 9.3.
If you have purchased or want to purchase the Betamagic Store version of News Explorer for OS X 10.11, then please use the following download link:
A bug in OS X 10.11 prevents apps to add themselves to the list of apps that are allowed to use Twitter Account data, in the Security & Privacy settings of OS X. We have developed a small tool to solve this issue, so that you are able to use Twitter in News Explorer in OS X 10.11.
Steps to fix the Twitter Account access issue:
Removing the tool from your Mac after use, to prevents future problems with updating the News Explorer app. Please restart your Mac if News Explorer still asks access permission for Twitter Account data after applying the fix.
Download link for Mac App Store and Betamagic Store editions:
News Explorer Twitter Fix.zip
Download link for the Setapp edition:
News Explorer Twitter Fix Setapp.zip
No, but maybe in a future release as an extra sync option. News Explorer uses it’s own built-in sync mechanism based on iCloud.
If News Explorer keeps crashing on startup, chances are very high that the database is corrupted due to an forced update performed by the App Store.
To fix this you'll need to start with a fresh database and resync your data from iCloud. Close the app and delete the current database by following these steps:
Start the app after deleting the old database. The app will automatically start resyncing with iCloud to retrieve all your synced data. This may take some time. Do not try to interrupt this to prevent sync problems.
Attention: Please contact email@example.com if the app still crashes after following the steps above.
To remove your News Explorer database from iCloud without affecting other apps, navigate to the iCloud pane in System Preferences on your Mac, click the Manage... button in the lower right, and select News Explorer from the list of third-party apps. Click the Delete All button to remove your data from iCloud.
On the iPad, select iCloud in Settings app, tap Storage & Backup then Manage Storage, and select News Explorer from the list of third-party apps. Tap the Edit button then Delete All to remove your iCloud data.
To remove all News Explorer data from your Mac, you'll need to delete the local Sandbox container folder:
Note: Please restart your Mac first, if you use this procedure to start with an empty subscription list.
To delete all News Explorer data from your iOS or tvOS devices, you must delete the News Explorer app:
All data displayed in News Explorer is directly related to data in your iCloud container, 'what you see is what you have'. However, iCloud may contain some old data that's not visible in the app, due to storage and cleaning settings in the Global section of the News Explorer settings. Perform these steps to retrieve all iCloud data in the News Explorer app:
After this operation, you may restore your previous storage periods, to prevent unnecessary grow of your iCloud storage space.
On device level, the data of News Explorer is stored in a SQLite database. In macOS, the SQLite database files can be found here:
To easily navigate to these files, start Finder, choose Go > Go to folder from the menu and copy & paste the string displayed aboe. Then hit to Go button.
The latest version of News Explorer contains the following known issues:
Please send a message to the developer if you encounter other reproducible issues.