As a start, make sure your media files are using the correct naming conventions, as explained here, in the 'Get started' section.
When you're still out of luck, you can use the manual match function. This is explained here, in the 'Rematch files' section.
When searching for movies or episodes, make sure you use the correct naming conventions, as described above. If it turns out that the movie or episode is not available, then please follow the instructions below, in section 'Can I manually add movie titles or edit movie data in Movie Explorer?'.
Perform these steps to get an overview of all unmatched media files:
To match these files, select a file and open the Match dialog by pressing the M key on your keyboard.
The current version of Movie Explorer does only support indexing of video media based on monolithic files. You can use the following workaround to add other media types:
When you set a season or whole TV show to 'Watched', syncs with Trakt.tv and then decide to undo this, you may experience issues with the Trakt.tv service. The result of this undo action (setting back the status of a season or TV show to 'Unwatched) is correctly displayed in the Trakt.tv site but incorrectly in Movie Explorer, after syncing with Trakt.tv. This problem is caused by a data cache used by the Trakt.tv service. After uploading the mutated data to Trakt.tv, Movie Explorer downloads the latest status of all movies from Trakt.tv. This download contains cached old data from the previous mutation (setting the same season or TV show to 'Watched'), which overwrites new data in Movie Explorer.
To prevent this, you should either wait for about 30 minutes, or you should try to invalidate the cache by first mutating another episode, before you try again.
Try one of the following tips, from easy to complicated, to resolve issues during purchasing In-app products:
If the path to your movie files changes, for example after copying them to a new hard disk, then you need to perform the following procedure:
This will restore the sandbox security string in the Movie Explorer database for the selected movie source location without changing the rest of the database content.
Short answer: No. First make sure that the title is indeed missing or incorrect by using the 'Search matching movie' context menu item in the Files view.
Missing cinema movie and TV show titles should be added to the source used by Movie Explorer, which is TMDb. Just browse to TMDb and click on the '+ Add New Movie' menu item on top of the page. You must be logged in to add new data. If you don't have a TMDb account, then you can sign up for free. Follow the instructions to add a new title and save your addition. Then perform a rescan of the source location in Movie Explorer. It may take some time before the newly added title is available.
Incorrect cinema movie and TV show data should also be adjusted in TMDb. Open your browser and go to TMDb. Then search for the movie that you want to correct. You must be logged in to edit any data. If you don't have an account, then you can sign up for free. After saving your changes, it will take some time before they are available via the data source. Before performing a rescan of the source location, you should first remove the movie from the catalog by using the right click 'Delete from Catalog' context menu in the Movies or TV Shows view. After the rescan, the updated movie should appear back in your catalog.
You can also add posters and other artwork to movies and TV shows in TMDb. This works similar to correcting movie and TV show data as discussed above. To update the local image cache for a selected movie or TV show, open the Gallery and choose 'Reload Images' in the right-click context menu.
If you contribute a lot to TMDb then it's good to know that there is a shortcut in Movie Explorer to jump from a movie straight to the corresponding page in TMDb:
The data is saved in:
Just paste this in the 'Go to folder...' dialog of the Finder (under the Go menu).
Moving the database to another location is not supported by the app.
The images are cached in:
To remove all Movie Explorer data from your Mac, you'll need to delete the local Sandbox container folder:
Movie Explorer is still work in progress. Exciting new features and enhancements will be added in upcoming versions of Movie Explorer.
The current version of Movie Explorer (1.8.4) contains the following known issues:
Please send a message to the developer if you encounter other reproducible issues.